Terms and Conditions of Sale

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

Summary of your key rights

  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
  • The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
  • up to 30 days: if your goods are faulty, you can get a refund;
  • up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
  • up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
  • This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
  • The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • ‘we’, ‘us’ or ‘our’ means St Paul’s School Enterprises Limited
  • ‘you’ or ‘your’ means the person using our site to buy goods from us.

If you have any questions about this contract or any orders you have placed, please contact us by:

  • sending an email to marketing@stpaulsschool.org.uk; or
  • calling us on +44 (0)20 8748 9162 (our telephone lines are open Monday to Friday: 9 am to 5 pm)

Do you need extra help?

If you would like this contract in another format (for example: audio, large print) please contact us using the contact details above.

Who are we?

We are: St Paul’s School Enterprises Limited a company registered in England and Wales under company number 12021201;

Our registered office is at: St Paul’s School, Lonsdale Road, London SW13 9JT

Our VAT number is: 603243093.

The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.

Introduction

  • If you buy goods on our site you agree to be legally bound by this contract.
  • These terms and conditions apply only if you are buying goods on our site as a consumer (i.e. for purposes outside of your business, craft or profession). If you are buying goods for your business or profession you are not entitled to buy through the website – please contact marketing@stpaulsschool.org.uk for our business terms.
  • When buying any goods on our site you also agree to be legally bound by:
    • our website terms and conditions and any documents referred to in them;
    • specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods or click on the terms and conditions button at any time during the online checkout process.

All of the above documents form part of this contract as though set out in full here.

 

Information we give you

  • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
    • read the acknowledgement email (see clause 3); or
    • contact us using the contact details at the top of this page.
  • The key information we give you by law forms part of this contract (as though it is set out in full here).
  • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

Your privacy and personal information

  • Our Privacy Policy is available at https://www.stpaulsschool.org.uk/privacy-policy/
  • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with ourPrivacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Ordering goods from us

  • Below, we set out how a legally binding contract between you and us is made.
  • You place an order on the site by adding items to your basket and confirming the order by submitting and paying. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
  • When you place your order at the end of the online checkout process (e.g. when you click on the place order button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
  • We may contact you to say that we do not accept your This is typically for the following reasons:
    • the goods are unavailable;
    • we cannot authorise your payment;
    • you are not allowed to buy the goods from us;
    • we are not allowed to sell the goods to you;
    • you have ordered too many goods; or
    • there has been a mistake on the pricing or description of the goods.
  • Whilst every effort is made to ensure that all items shown on the website are in stock we are unable to guarantee availability. If an item is out of stock, we will notify you via email.
  • We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
    • a legally binding contract will be in place between you and us; and
    • we will dispatch the goods to you.
  • Despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

Right to cancel

  • You have the right to cancel this contract within 14 days without giving any reason.
  • The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier acquires physical possession of the goods.
  • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of this page. You may use the model cancellation form available at the end of these terms but it is not obligatory.
  • To meet the cancellation deadline, it is sufficient for you to send your communication about your right to cancel before the cancellation period has expired.
  • You do not have a right to change your mind or return bespoke items which are made to your measurements or are personalised so please make sure your measurements and any personalisation details are accurate before placing your order.

Effects of cancellation

  • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, or by your lack of care in handling the goods supplied.
  • We will make the reimbursement without undue delay, and not later than:
    • 14 days after the day we received back from you any goods supplied; or
    • (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
    • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  • We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  • If you have received goods:
    • you shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
    • You will have to bear the direct cost of returning the goods; and
    • you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
    • If we are not at fault and you do not have a right to change your mind (see clause 5), you can still end the contract before it is completed, but you may have to pay us compensation. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.

Delivery

  • We endeavour to dispatch orders within 3 working days after the order is placed (excluding Made to Order items such as Old Pauline Blazers).
  • We are unable to dispatch any items during weekends and over Bank Holidays.
  • We use Royal Mail to deliver our goods within the UK and Parcelforce for deliveries outside the UK. During the online checkout process, you will be given available delivery options to choose from. The following timings for delivery are estimated below:
Delivery Service Details

 
Royal Mail Standard (UK) 3-5 working days
Parcelforce Worldwide (Europe) 5-10 working days
Parcelforce Worldwide (Rest of World) 10-14 working days
  • If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.
  • Delivery will take place at the address specified by you when you placed your order with us.
  • Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your Confirmation Email, we will:
    • let you know;
    • cancel your order; and
    • give you a refund.
  • For goods being delivered outside of the UK we will need a signature for delivery. If you are unlikely to be home please choose a different delivery address.
  • You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.
  • We may deliver your goods in instalments.
  • From 1 January 2021 goods (excluding personal correspondence) sent to the EU with a cost of over €22 and below €150 may be taxed at the border and may incur a customs clearance/handling fee in the receiving country. Customers will be liable to pay for these charges, which must be paid before delivery.

Collection in person (current pupils and staff only)

  • Current pupils and staff only may collect purchases or return items to the marketing office which is on the First Floor of GTB2 Monday to Friday between 9am and 5pm (excluding weekends and bank holidays, and school holidays only when arranged in advance). You must email marketing@stpaulsschool.org.uk prior to your visit and let us know that you would like to return or exchange the order in person. You must have your order number with you for us to be able to process this.

Payment

  • We accept all major credit cards and debit cards and the payment is managed by Stripe. We do not accept cash or cheques.
  • We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
  • Your credit card or debit card will only be charged when the goods are dispatched.
  • All payments by credit card or debit card need to be authorised by the relevant card issuer. Your card issuer may also need to use extra security steps.
  • If your payment is not received by us and you have already received the goods, you must:
    • pay for such goods as soon as possible and in any case within 14 days; or
    • return them to us as soon as possible and in any case within 14 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
  • If you do not pay for the goods and fail to return them in accordance with clause 5, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
  • Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.
  • All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges.

Nature of the goods

  • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
  • We are under a legal duty to supply you with goods that are in conformity with this contract.
  • The packaging of the goods may be different from that shown on the site.
  • Products may vary slightly from their pictures. While we try to make sure that:
    • all sizes and measurements set out on the site are as accurate as possible there may be a slight differences from time to time; and
    • the colours of our goods are displayed accurately on the site, the actual colours that you see on your device may vary depending on the device that you
  • If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct.
  • Any goods sold at discount prices, as seconds or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

Faulty goods

  • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. If you dissatisfied please contact us using the contact details at the top of this page; or visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
  • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
  • When returning items, please note that the parcel is your responsibility until it reaches us. We recommend that you ask your Post Office for a proof of posting (available free of charge). Refunds will be issued within 14 days of receipt of the returned goods. Please note unless your order is faulty we cannot refund your original postage charges. Returns should be sent to:
    Marketing Department
    St Paul’s School
    Lonsdale Road
    London SW13 9JT
  • If you would like an exchange please write your request on your returns form. We will do our best to complete this once we have received your original item.
  • If we cannot fulfil your exchange request we may need to refund you but will contact you to keep you updated.

End of the contract

  • If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

Limitation on our liability

  • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
    • losses that were not foreseeable to you and us when the contract was formed;
    • losses that were not caused by any breach on our part;
    • business losses; or
    • losses to non-consumers.

Third party rights

  • No one other than a party to this contract has any right to enforce any term of this contract.

Complaints

    • We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using marketing@stpaulsschool.org.uk.
    • Goods are classified as faulty if they are received damaged, or when a manufacturing fault occurs within 28 days of purchase. In these instances, we would not charge for delivery for replacements.
    • Items that are damaged as a result of normal wear and tear are not considered to be faulty.
    • If a dispute cannot be resolved you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.
    • You can submit your dispute to by going to CEDR – https://www.cedr.com/. CEDR is the ADR provider we use and is approved by the government to provide ADR
    • If you do not wish to use ADR or are unhappy with the outcome of ADR, you can still bring court proceedings.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • If we delay in enforcing this contract we can still enforce it later. If we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    • These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To:  St Paul’s School Enterprises Limited

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ [*],

Ordered on [*]/received on [*],

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

© Crown copyright 2013.